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597 WEST FOREST AVENUE, JACKSON, TN, 38301
SunsetWell Score®
41st percentile in TN
“Good” on our 1–10 composite scale
The score uses the same calculation nationwide: 8.0 is computed the same way in every state. The percentile compares the facility with state peers, so the same score can have a different local standing. Full explanation
Data: CMS Provider Data Catalog, refreshed June 2026
How we score →This Medicare-certified nursing home has 67 certified beds and reports 4.7 total nursing hours per resident per day, above the state median of 3.6. Weekend nursing coverage falls to 3.9 hours per resident per day, about 17% below its overall level, and nursing staff turnover of 57% per year is above the state median of 49%. CMS records show 14 health citations in the last 3 years; most recent inspection May 2025.
Summary generated from this facility's CMS inspection, staffing, and enforcement records. Every statement is derived directly from federal data — nothing is estimated or invented.
Most families pick a facility under time pressure — research on hospital discharges finds proximity and immediate availability drive the decision far more than quality ratings do. But once someone moves in, what families say matters most changes: national ombudsman complaint data puts slow responses to requests for help among the top concerns, and satisfaction studies consistently point to staff attitude and communication, food, activities, and residents' autonomy as what separates a good experience from a bad one.
You can't tour those things in an afternoon, but this page holds useful proxies for them:
Based on federal long-term-care ombudsman complaint categories and peer-reviewed family-satisfaction research. How we measure quality
From Medicare claims — hospital admissions, emergency visits, readmissions, discharge back to the community, and infections requiring hospitalization. Facilities cannot self-report these.
Source: CMS claims-based quality measures, refreshed 2026-07-05. Small facilities have fewer residents, so we adjust for sample size to reduce the effect of a few unusual months.
Staffing levels are one of the strongest predictors of nursing home quality. These figures are reported by the facility to CMS through payroll records, as hours of care available per resident per day.
Weekend nursing coverage drops about 22% versus a typical weekday at this facility.
Average staffing reliability (41/100)
CMS Payroll-Based Journal, CY2025 Q4
Being made to leave — an involuntary discharge or eviction — is the single most common complaint families bring to long-term-care ombudsmen nationwide.
No citations under federal transfer and discharge requirements were found in the last 3 years of inspection data. That's a good sign, though not a guarantee — facilities inspected less often have had fewer chances to be cited. It's still worth asking on a tour how the facility handles payment transitions (for example, when private funds run out and a resident moves to Medicaid).
CMS health-inspection citations (F-622, F-623, F-624) · refreshed 2026-07-05
State inspectors survey every nursing home roughly once a year and after complaints. Citations and fines below come from federal inspection records for the last three years.
Health citations, last 3 years
9
Most recent inspection
May 7, 2025
Federal fines, last 3 years
$0
Provide safe and appropriate respiratory care for a resident when needed.
Ensure medication error rates are not 5 percent or greater.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must…
Citations are common — what matters is severity and pattern. Learn how to read inspection reports →
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Always confirm current inspection status with your state regulatory agency. SunsetWell compiles public CMS and state data but encourages families to tour facilities and speak directly with administrators.