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37 FEEDING HILLS ROAD, WESTFIELD, MA, 01085
SunsetWell Score®
22nd percentile in MA
“Average” on our 1–10 composite scale
The score uses the same calculation nationwide: 8.0 is computed the same way in every state. The percentile compares the facility with state peers, so the same score can have a different local standing. Full explanation
Data: CMS Provider Data Catalog, refreshed June 2026
How we score →This Medicare-certified nursing home has 80 certified beds and reports 3.2 total nursing hours per resident per day, below the state median of 3.7. Nursing staff turnover of 56% per year is above the state median of 39%. CMS records show 47 health citations in the last 3 years and 1 substantiated complaint; most recent inspection January 2025. CMS assessed $49,296 in fines in the last 3 years against the facility.
Summary generated from this facility's CMS inspection, staffing, and enforcement records. Every statement is derived directly from federal data — nothing is estimated or invented.
Most families pick a facility under time pressure — research on hospital discharges finds proximity and immediate availability drive the decision far more than quality ratings do. But once someone moves in, what families say matters most changes: national ombudsman complaint data puts slow responses to requests for help among the top concerns, and satisfaction studies consistently point to staff attitude and communication, food, activities, and residents' autonomy as what separates a good experience from a bad one.
You can't tour those things in an afternoon, but this page holds useful proxies for them:
Based on federal long-term-care ombudsman complaint categories and peer-reviewed family-satisfaction research. How we measure quality
These rates come from clinical assessments (the federal Minimum Data Set) that nursing homes are required to submit for every resident, covering long-stay residents over the most recent reporting period. Lower rates are better for every measure shown here. Use them to ask pointed questions on a tour — for example, how the facility prevents falls or limits antipsychotic use.
Residents who experienced a fall with major injury
Residents with pressure ulcers (bed sores)
Residents who received an antipsychotic medication
Residents who were physically restrained
Residents who lost too much weight
Residents with a urinary tract infection
Residents with a catheter inserted and left in their bladder
Residents with new or worsened bowel or bladder incontinence
Residents who have symptoms of depression
Residents whose need for help with daily activities increased
Residents whose ability to walk independently worsened
Source: CMS quality measures, as of July 2026. Rates reflect resident populations that differ between facilities, so compare them alongside staffing and inspection results rather than in isolation.
From Medicare claims — hospital admissions, emergency visits, readmissions, discharge back to the community, and infections requiring hospitalization. Facilities cannot self-report these.
Two ways of measuring this home
0–100, higher is better. When the two views disagree, give extra weight to the Medicare-records view, because it is based on billing records rather than facility-submitted assessments.
A gap worth checking
Medicare's own records for this home point to worse outcomes — hospital stays, ER visits, and related measures — than its self-reported data (shown above) would suggest — a gap of about 45 points on our 0–100 scale. Differences in timing and in how sick residents are can explain part of a gap like this. Because Medicare's records are less dependent on facility-submitted assessments, this is worth asking about on a tour — not a verdict on its own.
Source: CMS claims-based quality measures, refreshed 2026-07-05. Small facilities have fewer residents, so we adjust for sample size to reduce the effect of a few unusual months.
Staffing levels are one of the strongest predictors of nursing home quality. These figures are reported by the facility to CMS through payroll records, as hours of care available per resident per day.
Weekend nursing coverage drops about 5% versus a typical weekday at this facility.
High staffing reliability (64/100)
CMS Payroll-Based Journal, CY2025 Q4
Being made to leave — an involuntary discharge or eviction — is the single most common complaint families bring to long-term-care ombudsmen nationwide.
In the last 3 years of inspections, this facility was cited 1 time under federal transfer and discharge requirements — rules covering involuntary transfers or discharges, required notices, and safe transfer planning (most recent: 2023-11-08). For context, the average across all nursing homes in MA is 0.18 such citations per facility over the same period — most have none. The inspection details below have specifics. On a tour, it's fair to ask how many involuntary discharges the facility initiated in the past year and under what circumstances.
CMS health-inspection citations (F-622, F-623, F-624) · refreshed 2026-07-05
State inspectors survey every nursing home roughly once a year and after complaints. Citations and fines below come from federal inspection records for the last three years.
Health citations, last 3 years
47
Most recent inspection
January 15, 2025
Federal fines, last 3 years
$49,296
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Provide safe and appropriate respiratory care for a resident when needed.
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the…
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Reasonably accommodate the needs and preferences of each resident.
Citations are common — what matters is severity and pattern. Learn how to read inspection reports →
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Always confirm current inspection status with your state regulatory agency. SunsetWell compiles public CMS and state data but encourages families to tour facilities and speak directly with administrators.