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393 HIGH STREET, GLENCLIFF, NH, 03238
SunsetWell Score®
42nd percentile in NH
“Average” on our 1–10 composite scale
The score uses the same calculation nationwide: 8.0 is computed the same way in every state. The percentile compares the facility with state peers, so the same score can have a different local standing. Full explanation
Data: CMS Provider Data Catalog, refreshed June 2026
How we score →This Medicare-certified nursing home has 130 certified beds and reports 4.5 total nursing hours per resident per day, above the state median of 3.6. Nursing staff turnover of 17% per year is below the state median of 45%. CMS records show 11 health citations in the last 3 years; most recent inspection October 2025.
Summary generated from this facility's CMS inspection, staffing, and enforcement records. Every statement is derived directly from federal data — nothing is estimated or invented.
Most families pick a facility under time pressure — research on hospital discharges finds proximity and immediate availability drive the decision far more than quality ratings do. But once someone moves in, what families say matters most changes: national ombudsman complaint data puts slow responses to requests for help among the top concerns, and satisfaction studies consistently point to staff attitude and communication, food, activities, and residents' autonomy as what separates a good experience from a bad one.
You can't tour those things in an afternoon, but this page holds useful proxies for them:
Based on federal long-term-care ombudsman complaint categories and peer-reviewed family-satisfaction research. How we measure quality
These rates come from clinical assessments (the federal Minimum Data Set) that nursing homes are required to submit for every resident, covering long-stay residents over the most recent reporting period. Lower rates are better for every measure shown here. Use them to ask pointed questions on a tour — for example, how the facility prevents falls or limits antipsychotic use.
Residents who experienced a fall with major injury
Residents with pressure ulcers (bed sores)
Residents who received an antipsychotic medication
Residents who were physically restrained
Residents who lost too much weight
Residents with a urinary tract infection
Residents with a catheter inserted and left in their bladder
Residents with new or worsened bowel or bladder incontinence
Residents who have symptoms of depression
Residents whose need for help with daily activities increased
Residents whose ability to walk independently worsened
Source: CMS quality measures, as of July 2026. Rates reflect resident populations that differ between facilities, so compare them alongside staffing and inspection results rather than in isolation.
From Medicare claims — hospital admissions, emergency visits, readmissions, discharge back to the community, and infections requiring hospitalization. Facilities cannot self-report these.
Based on a partial set of claims measures for this facility — interpret with some caution.
Two ways of measuring this home
0–100, higher is better. When the two views disagree, give extra weight to the Medicare-records view, because it is based on billing records rather than facility-submitted assessments.
A gap worth checking
Medicare's own records for this home point to worse outcomes — hospital stays, ER visits, and related measures — than its self-reported data (shown above) would suggest — a gap of about 41 points on our 0–100 scale. Differences in timing and in how sick residents are can explain part of a gap like this. Because Medicare's records are less dependent on facility-submitted assessments, this is worth asking about on a tour — not a verdict on its own.
Source: CMS claims-based quality measures, refreshed 2026-07-05. Small facilities have fewer residents, so we adjust for sample size to reduce the effect of a few unusual months.
Staffing levels are one of the strongest predictors of nursing home quality. These figures are reported by the facility to CMS through payroll records, as hours of care available per resident per day.
Weekend nursing coverage drops about 18% versus a typical weekday at this facility.
Average staffing reliability (51/100)
CMS Payroll-Based Journal, CY2025 Q4
Being made to leave — an involuntary discharge or eviction — is the single most common complaint families bring to long-term-care ombudsmen nationwide.
No citations under federal transfer and discharge requirements were found in the last 3 years of inspection data. That's a good sign, though not a guarantee — facilities inspected less often have had fewer chances to be cited. It's still worth asking on a tour how the facility handles payment transitions (for example, when private funds run out and a resident moves to Medicaid).
CMS health-inspection citations (F-622, F-623, F-624) · refreshed 2026-07-05
State inspectors survey every nursing home roughly once a year and after complaints. Citations and fines below come from federal inspection records for the last three years.
Health citations, last 3 years
11
Most recent inspection
October 30, 2025
Federal fines, last 3 years
$0
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed polici…
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (i…
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resi…
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Provide and implement an infection prevention and control program.
Citations are common — what matters is severity and pattern. Learn how to read inspection reports →
You can store a research request with SunsetWell. Individual review and a response are not guaranteed, so contact facilities directly for current details.
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Always confirm current inspection status with your state regulatory agency. SunsetWell compiles public CMS and state data but encourages families to tour facilities and speak directly with administrators.